|all beds 4 poster beds canopy beds gothic beds grand king beds low beds platform beds trundle daybeds wedding beds|
We guarantee that our furniture products are free of defects at the time of shipping to your destination port.
Marine insurance is optionally available with every order to cover the risk of damage during port to port transportation.
In order to process an insurance claim, we will need digital photographic evidence of the damage and a written explanation of of the problem.
We will repair, replace or give cash credit against future orders for the following defects:
We will need digital photographic evidence and a written explanation of of the problem.
Claims for damage suffered during port to port transportation must be submitted within 7 days of arrival at destination port.
Claims for defects in materials or workmanship must be submitted within 30 days of arrival at destination port.
We undertake to deal with any claim promptly and to reply to emails within 48 hours (usually the same day).
Our guarantee is for the repair, replacement or cash credit only of the puchased goods and does not include shipping or carriage costs.
Our guarantee is not assignable and is only available to the original purchaser.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 60 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
The purchaser is responsible for shipping costs.