FREQUENTLY ASKED QUESTIONS: INDONESIAN FURNITURE

Is your furniture made from solid teak?

Yes, we only use solid teak - no veneers.

How long will it take for the furniture to reach my local port?

Typically to the USA or Europe - 28/30 days.

Is it easy to import a whole container?

Yes, it's quite a simple process. We only deal with reputable shipping companies and we will be pleased to let you have container shipping prices to your nearest port.

After the container has left our port in Indonesia, we send you all the necessary shipping documents which you then give to your local freight forwarder. He will make arrangements with you for delivery to your home or business.

Are there any local taxes for me to pay when I import furniture from Indonesia?

All countries have different rules and regulations. Fortunately Indonesia is still usually classified as a developing country so there should be little or nothing to pay but the best advice will come from your local customs broker or agent.

How long is production time for my furniture?

For retail orders from our website we need 30 days. For containers, about 5 weeks - if we have stock of the items you order then production time may be reduced. For regular customers with larger orders we can work out a production schedule.

What are the payment terms?

Pay with PayPal or your credit card. Progress and final photos provided.

For container purchases, terms negotiable.

Can you make custom furniture to order?

Yes, we can. About 60% of our furniture is customised to suit individual customer's requirements. All we need is a sketch and some dimensions and we will be pleased to let you have our quotation.

What happens if the furniture arrives damaged?

Our furniture is securely packed and cased in timber framing before dispatch and should reach you in perfect condition. Be aware though that accidents in handling can occasionally happen so you might like to consider marine insurance. We can organize this here with our shippers but we advise you to seek advice from your local casualty agent (the same company you buy car & house insurance from) and ask him to quote you for a policy that insures your shipment "Ex-factory to your home". Our local insurance rates are typically 4% of the total sales invoice value.